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    Presenting To Difficult, Hostile & Resistant Groups Seminar Information

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    Thank you for your interest in Bacal & Associates' Presenting To Difficult & Hostile Groups seminar.

    Target Group:

    Any personnel who are charged with presenting information to groups of people, who in whole or in part may find the message of the presentation/speech disturbing. Examples might include human resource staff who present to employees, managers and executives, or other people involved in disseminating information to groups. This seminar is particularly useful for those in government who often deliver presentations to groups and taxpayers.


    To assist presenters in presenting policy, information, changes in a way that is less likely to provoke attacks from the audience' to increase speaker credibility, and to prepare presenters to deal with resistance, either passive or more aggressive.


    Generally a half-day. Can be longer.

    Specific Content:

    • Preparing audience for bad news
    • Pre-empting and handling objections/resistance
    • Enhancing speaker credibility
    • Handling difficult situations within a presentation
    • Avoiding coming across as a bureaucrat

    Since all our seminars are custom-designed, other topics can be included as needed.


    The cost of this seminar depends on several factors, including group size, location, time required to customize and so on. We tend to negotiate fees based on client budget.

    If you require additional information, call us at (613) 764-0241 or e-mail to [email protected]


    About Company

    Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


    Robert Bacal

    About The Company
    About Our Seminars & Services
    About Our Websites
    Privacy Policy

    Our Related Websites

    Building Bridges Between Home And School For Educators
    Just for teachers, administrators and school staff

    Angry Customer Guides and Defusing Techniques
    Hundreds of tips and techniques for dealing with nasty people.

    Customer Service In Government

    A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

    Bacal & Associates Store
    Free and paid guides, books, and documents on business, management and more.

    We Believe

    • Training sessions should ALWAYS be customized to fit YOUR context.
    • Our role is to make you self-sufficient and self-sustaining.
    • Fees should be reasonable, fair, and flexible to fit different budgets.
    • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

    Get in Touch

    • Phone:
      (613) 764-0241
    • Email: [email protected]
    • Address:

    • Bacal & Associates
    • 722 St. Isidore Rd.
    • Casselman
    • Ontario
    • Canada, K0A 1M0

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