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    Conflict Prevention In The Workplace Seminar Information

    Check out the book on the British Amazon site Check out amazon for complete information on the print edition In Canada? You can get this from within the country via amazon.ca The Kindle version can save you tons of money, and you can read it on almost any device with the free reader software Buy the PDF from us and save BIG. And, yes you can print it out or view it on a screen.

    Thank you for your interest in Bacal & Associates Conflict Prevention At Work Seminar

    Do Not Miss!

    Conflict Prevention In the Workplace - Using Cooperative Communication is an excellent way to learn how to change how you communicate so that you don't create unnecessary conflict for yourself and others. Best yet, you can even preview much of it free of charge.

    Click here to get more information about this book by best selling author Robert BacalAfter 10 years teaching people how to defuse conflict situations, it occurred to me that maybe we should spend more time preventing unnecessary conflict rather than always fighting large forest fires. Several years ago I wrote Conflict Prevention In The Workplace which defined two different types of language; that which causes conflict and that which creates bridges.

    That's what this seminar is about. It is intended to teach people to get along more effectively by helping them learn better language and conflict prevention skills. As such is is one of the only seminars of its type, which focuses on prevention.

    This seminar is customized and is one day long (although longer more intense sessions can be arranged).

    Following is additional information.

    Intent is to:

    • prevent unnecessary conflict from happening
    • reduce the chances that minor conflict will escalate
    • reduce conflict personalization (personality conflict)
    • maximize the positive outcomes of conflict and minimize the negative outcomes

    As with all our seminars, we will be delivering this on an intact workgroup basis at the request of client organizations. This allows us to deal with the specific problems of a particular workplace by basing the final content on an appropriate needs assessment.

    However the following is some of the content that can be included (we can offer both one and two day workshops).

    • Generating Models of Conflict
    • Origins of conflict
    • Escalation cycles
    • Behavioural contributors to conflict
    • Cognitive & attitudinal contributors
    • Identifying Conflict Prevention Pressure Points
    • Strategies For Conflict Prevention
    • Cooperative Communication Tactics
    • Cognitive Tactics, Affective Tactics & Re-framing
    • Reducing Personalized Conflict
    • Making Conflict Constructive
    • Blame-making, crazy making, vs. problem solving
    • Other topics and activities will be based on needs assessments.

    This workshop is ideal for use within a team-development context to minimize internal conflict among team members and focus them on the problem solving at hand. It also fits for supervisors, staff and managers who would like to reduce the amount of unnecessary conflict in their workplaces. Special sessions can be arranged for managers only.


    The one day seminar fee is negotiated on a case by case basis. For more information contact us at [email protected].

    About Company

    Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


    Robert Bacal

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    We Believe

    • Training sessions should ALWAYS be customized to fit YOUR context.
    • Our role is to make you self-sufficient and self-sustaining.
    • Fees should be reasonable, fair, and flexible to fit different budgets.
    • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

    Get in Touch

    • Phone:
      (613) 764-0241
    • Email: [email protected]
    • Address:

    • Bacal & Associates
    • 722 St. Isidore Rd.
    • Casselman
    • Ontario
    • Canada, K0A 1M0

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