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    Improve Your Customer Service Skills And Learn To Calm Down And Work With Even The Most Difficult Customers

    If It Wasn't For The Customers I'd Really Like This Job (Details)

    Isn't your career worth $9.95?

    Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle

    Also Available at Amazon.com. Click here to go there now

    This is a must have if you interact with customers, and face upset, angry, nasty, and insulting customers. Learn all the techniques to shut down customer abuse, save time, stay in control and maintain a professional demeanor. Hefty and packed with practical techniques you can use today.

    Defusing Hostile Customers Workbook For The Public Sector (Details)

    Isn't your career worth $9.95?

    Due to the format of this workbook it is not avaliable for the kindle or in ebook format.

    Get The Printed Version At Amazon

    The heavyweight in its field, and a complete seminar in a book, this workbook not only gives you the skills to deal with the toughest customers, but provides learning exercises so you can actually learn on YOUR job. Written for government employees, but applies to any industry.
    It's so usefu, it's been purchased in bulk by Parks Canada, City of Aspen, St. Albert, Alberta Canada and many more.

    Defusing Hostility Job Aid/LearnBytes (Details)

    Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)

    At the request of a seminar client we created this summary of the major techniques one can use to deal effectively with angry, difficult and frustrated clients. Keep a copy by your work station, or if you are a manager, get a copy for each staff member who deals with customers. Bulk pricing available.

    Perfect Phrases For Customer Service (Details)

    Published By McGraw-Hill and Available From Most Bookstores
    Order Your Copies From Amazon.

    Kindle version, can be read on almost any device from computer to Kindle

    Or Get It On The Kindle (coming soon)

    A remarkable book, with a bit of a deceiving title. Yes, there's 100 phrases for customer service, but actually, it covers many situations you may face in dealing with customers, and not only teaches you what to say and do, but explains why. Helps you get rid of ineffective ways of dealing with customers. Best yet, it's portable, and it's usually available in PRINT for less than $10. 00 making it affordable by anyone. Be sure to read the positive reviews on amazon if you want a sense of how darned good this book is.



    About Company

    Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


    Robert Bacal

    About The Company
    About Our Seminars & Services
    About Our Websites
    Privacy Policy

    Our Related Websites

    Building Bridges Between Home And School For Educators
    Just for teachers, administrators and school staff

    Angry Customer Guides and Defusing Techniques
    Hundreds of tips and techniques for dealing with nasty people.

    Customer Service In Government

    A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

    Bacal & Associates Store
    Free and paid guides, books, and documents on business, management and more.

    We Believe

    • Training sessions should ALWAYS be customized to fit YOUR context.
    • Our role is to make you self-sufficient and self-sustaining.
    • Fees should be reasonable, fair, and flexible to fit different budgets.
    • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

    Get in Touch

    • Phone:
      (613) 764-0241
    • Email: [email protected]
    • Address:

    • Bacal & Associates
    • 722 St. Isidore Rd.
    • Casselman
    • Ontario
    • Canada, K0A 1M0

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