• Free Anniversary Giveaway

    We're giving away our mini-guides for business and personal relationship improvement. Click the image below

    25th anniversary giveaway. Click for more

    Recent Additions

    Popular Workplace Topics

    We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page
    Learn to change WHAT you say to build a better relationship

    Surprised When You Get Angry Responses To Something You Said?

    You May Need

    ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead

    It happens a lot. You say something and your wife, or family member, or even colleague at work reacts with hurt feelings or with anger. And you're just plain surprised.

    What happened?

    The Words You Use COUNT

    We build relationships with others through our words and deeds, and it's easy to forget that the actual words we use make a huge difference in how we are seen, and the reactions we get. The trouble is that common phrases and words -- things we are used to saying every day can result in unpleasant reactions.

    Of course, tone of voice counts, but so do the words.

    Identifying Relationship Killer Phrases - The 101 Common ImPerfect Phrases

    We call the words and phrases that kill relationship, Imperfect Phrases. We've identified 101 phrases that you should never use with someone important to you, or else you'll suffer the consequences.

    Altering The Killer Words and Phrases To Save Your Relationship

    Fortunately, with a little guidance, you can identify the problematic communication that you might use. That's the first step.

    The second step is to replace those "bad" ways of saying things, with "good" ways of saying similar things, so that the person you are speaking to is less likely to strike back in anger, or have hurt feelings.

    The Book - Imperfect Phrases For Relationships

    In our book, we present you with the 101 relationship killer words, so you can focus on eliminating them, AND, for each of them, we provide you with much more constructive alternatives.

    Rather than explain the book to you, we've made it available FREE online, so you can read it without charge, and get a feel for whether it's valuable to you. Think of it as a free book preview.

    Click here to read ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead free of charge.

    Read it online for free or buy the book and download it now

    ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You...... by Robert Bacal


    About Company

    Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


    Robert Bacal

    About The Company
    About Our Seminars & Services
    About Our Websites
    Privacy Policy

    Our Related Websites

    Building Bridges Between Home And School For Educators
    Just for teachers, administrators and school staff

    Angry Customer Guides and Defusing Techniques
    Hundreds of tips and techniques for dealing with nasty people.

    Customer Service In Government

    A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

    Bacal & Associates Store
    Free and paid guides, books, and documents on business, management and more.

    We Believe

    • Training sessions should ALWAYS be customized to fit YOUR context.
    • Our role is to make you self-sufficient and self-sustaining.
    • Fees should be reasonable, fair, and flexible to fit different budgets.
    • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

    Get in Touch

    • Phone:
      (613) 764-0241
    • Email: [email protected]
    • Address:

    • Bacal & Associates
    • 722 St. Isidore Rd.
    • Casselman
    • Ontario
    • Canada, K0A 1M0

  • ku游|平台|官网