• Free Anniversary Giveaway

    We're giving away our mini-guides for business and personal relationship improvement. Click the image below

    25th anniversary giveaway. Click for more

    Recent Additions

    Popular Workplace Topics

    We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page
    Responsiveness A Key Leadership and Management Skill

    Managers & Supervisors - Learn Techniques To Improve Your Relationships With Your Employees


    Purchase and Download NOW! ($9.95)

    Isn't your career worth $9.95?

    Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)

    Visit our store for more options

    Everyone has their own ideas about what makes a successful leader successful. Or what separates a great manager from one not quite as good. That's because there are many ways to lead and manage successfully, so it's hard to identify one or two things that make a huge difference. Then again, it's what makes this field so interesting.

    One aspect -- the way managers, supervisor, leaders and executives, interact with and listen to those around them seems to be more common in successful people, and much less common in those managers and leaders who are less effective.

    We've outlined the basic concept, which we call RESPONSIVENESS, so you can learn both the attitude and skill to forge lasting, loyal relationships with peers and employees, while at the same time contributing to employee engagement.

    What You Will Learn About Management and Leadership

    Some managers are able to build rapport with their employees, and inspire great dedication and loyalty. That tends to increase productivity and morale. Other managers are less adept at this process.

    Written by consultant and and author Robert Bacal, The Responsive Manager Helpcard helps managers and supervisors become better leaders and more effective managers by explaining what sets apart the unrespected manager from the respected leader.

    Here's a quote from the actual card:

    Successful managers and leaders become and remain successful by creating trust and respect between themselves, their staff, colleagues and their own bosses.

    They do this by acquiring and using a set of skills, attitudes and abilities that are called "The Responsiveness Skill Set". The responsive manager is able to lead more effectively, because s/he is perceived as concerned about the welfare and success of others.

    Here's What You'll Learn:

    • What responsive management means, and why it's important to trust building
    • How responsive management links up to the psychological and work needs of employees and leads to better employee engagement
    • How to apply the "withitness" core responsiveness element
    • How to overcome barriers to responsiveness
    • The responsive manager's creed
    • The responsive manager's checklist

    Begin your quest to be a better manager, and be better at employee engagement

    Take a Free Look At The Elements of Responsive Leadership

    The Responsive Manager/Leader by Robert Bacal


    About Company

    Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


    Robert Bacal

    About The Company
    About Our Seminars & Services
    About Our Websites
    Privacy Policy

    Our Related Websites

    Building Bridges Between Home And School For Educators
    Just for teachers, administrators and school staff

    Angry Customer Guides and Defusing Techniques
    Hundreds of tips and techniques for dealing with nasty people.

    Customer Service In Government

    A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

    Bacal & Associates Store
    Free and paid guides, books, and documents on business, management and more.

    We Believe

    • Training sessions should ALWAYS be customized to fit YOUR context.
    • Our role is to make you self-sufficient and self-sustaining.
    • Fees should be reasonable, fair, and flexible to fit different budgets.
    • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

    Get in Touch

    • Phone:
      (613) 764-0241
    • Email: [email protected]
    • Address:

    • Bacal & Associates
    • 722 St. Isidore Rd.
    • Casselman
    • Ontario
    • Canada, K0A 1M0

  • 盈胜