Newest Additions

    Popular Workplace Topics

    We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

    Check out the book on the British Amazon site Check out amazon for complete information on the print edition In Canada? You can get this from within the country via amazon.ca The Kindle version can save you tons of money, and you can read it on almost any device with the free reader software Buy the PDF from us and save BIG. And, yes you can print it out or view it on a screen.

    Consulting and Advisory Services

    Robert Bacal is available to provide BRIEF consulting help and advice on a number of organizational and management topics, either onsite, or via phone and email consultation. Everything we do is custom designed and priced, but for your information here are some of the topics we can help you with.

    Consulting and Advisory Service Topics

    All aspects of performance management and appraisal including creating better systems, what makes them work when they work, and solving performance review problems. Suitable for both HR and management and based on our books and helpcards on the topic.

    Strategic planning advice based on our helpcard - Making Strategic Planning Work and our integrated strategic planning model (click links more info). Our involvement would be to help YOU do the planning rather than facilitate actual planning sessions.

    Customer service advice is also available including helping to develop plans to improve the customer service practices of your organization, and again based on the various customer service books Robert has written.

    Training and development issues happen to be one of our specialties and we can help you identify training needs, determine if training is an appropriate solution, and assist you in modifying some of the material we use in our seminars to suit your organization.

    We will be adding additional services here so stay tuned. One note:

    Our consulting philosophy stresses that our job is to meet your needs while making us (as consultants) unnecessary and create self-sufficiency. In other words, to get fired because we did a good job.

    About Company

    Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


    Robert Bacal

    About The Company
    About Our Seminars & Services
    About Our Websites
    Privacy Policy

    Our Related Websites

    Building Bridges Between Home And School For Educators
    Just for teachers, administrators and school staff

    Angry Customer Guides and Defusing Techniques
    Hundreds of tips and techniques for dealing with nasty people.

    Customer Service In Government

    A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

    Bacal & Associates Store
    Free and paid guides, books, and documents on business, management and more.

    We Believe

    • Training sessions should ALWAYS be customized to fit YOUR context.
    • Our role is to make you self-sufficient and self-sustaining.
    • Fees should be reasonable, fair, and flexible to fit different budgets.
    • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

    Get in Touch

    • Phone:
      (613) 764-0241
    • Email: [email protected]
    • Address:

    • Bacal & Associates
    • 722 St. Isidore Rd.
    • Casselman
    • Ontario
    • Canada, K0A 1M0

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