• Feature Communication Articles

    Communication Topics

    Relatiionship Killer Crossword Puzzle

    Challenge yourself and learn about destructive communication with this unique free puzzle.

    Featured - Relationship Rescue!

    Special Help: Learn To Communicate With Even The Most Upset People and Customers

    Don't let difficult, angry customers control you. Learn to take control, stay cool, and remain professional in the toughest situations

    Reviewer Praise From Amazon Readers

    Bacal nails it! While more are messing with the entanglements of Customer Satisfaction which leads to no where...he addresses the specifics head on and focuses on the greater picture and ultimate goal of the Customer Experience which leads to Loyalty. Excellent job! (Macy in Oklahoma, 2013)
    Five Stars on Amazon

    One of the best things I learned from this book is how to turn a negative experience into a positive one. Using the tools from this gem of a book I have calmed people down, turned bad situations into good, and kept customers who would have otherwise left us and written ten nasty reviews in their wake. It is so empowering to be able to do that, rather than feel awful and abused. This is a must buy, must read for people who work with customers day in and day out. Do it for your own sanity, and to help improve your own job performance and satisfaction! (E. Meehan, California, 2012)
    A five star review

    Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.  (Lisa S. NJ)
    Another satisfied reader

    Available In Print From The Following

    buy it at amazonBuy it in Canada from amazonBuy it in the U.K/Europe

    Available As Instant Download At

    Buy it in Kindle Format (lowest cost)

    Download in PDF Format For Exact Printed Replica

    Interpersonal Communication Questions and Answers

    Improve Communication At Work and At Home

    Communication may be one of the essential life skills, since it's clearly related to success with family, friends and success in the workplace. If you look at successful people, you'll almost always find they have the ability to communicate with others, either one-to-one or in groups, far more effectively than less successful people.

    We've developed the Communication Improvement Center as a free resource to help you both understand human communication, and improve your skills and abilities. The range of covered subjects is large, and includes: listening, non-verbal communication, cross-cultural communication, conflict and communication and a lot more. Enjoy.

    General Answers and Communication Issues

    Different Media - Different Communication: Face to face, email, telephone and written (paper)

    Free Communication Videos

    Pleased to introduce you to some of our free to view and USE videos on communication. It's fine to share these, or even use them in training.

    Can You Tell If Someone Is Lying - Free Video?

    Learn some of the realities of detecting deception, and learn what good and bad faith conversations, are, and how to determine if someone is operating with a hidden agenda and doesn't care about YOUR feelings and success. The video is based on our Learnbytes Helpcard entitled: "What You Need To Know About Conversational Cons", which explains what's in the video, and important communication concepts about deception and lying.


    About Company

    Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


    Robert Bacal

    About The Company
    About Our Seminars
    About Our Websites
    Privacy Policy

    Our Related Websites

    Building Bridges Between Home And School For Educators
    Just for teachers, administrators and school staff

    Angry Customer Guides and Defusing Techniques
    Hundreds of tips and techniques for dealing with nasty people.

    Customer Service In Government

    A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

    Bacal & Associates Store
    Free and paid guides, books, and documents on business, management and more.

    We Believe

    • Training sessions should ALWAYS be customized to fit YOUR context.
    • Our role is to make you self-sufficient and self-sustaining.
    • Fees should be reasonable, fair, and flexible to fit different budgets.
    • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

    Get in Touch

    • Phone:
      (613) 764-0241
    • Email: [email protected]
    • Address:

    • Bacal & Associates
    • 722 St. Isidore Rd.
    • Casselman
    • Ontario
    • Canada, K0A 1M0

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